I bought one of these "Swiss Army Knife for the 21st Century" -- complete with a 1 gb flash drive -- because I thought it was delightful, stylish, well-designed, and manufactured by Victorinox -- a name I trusted. But in less than a month, the flash drive had broken -- it was irreparable. It happened like this: one day, when I pulled it from the USB port (I didn't yank -- I just pulled, the way you would pull any removable drive from a USB port), the inner workings of the drive pulled completely free from their plastic encasement and bent, breaking the contact points between the connector and the memory. I have never seen anything like it -- the soldering, or something, must have been done very poorly indeed. The drive was rendered useless instantly.
To make matters worse, I couldn't reach anyone at Victorinox or their "Swissbits" division -- my only option was to send a message to their Technical Support e-mail address, from which I received an automated response and then -- nothing. For now, anyway, I cannot find any way to reach a human being at the company.
As wonderful as the product looks, I most assuredly would not buy a "Swissbits" product again without some foreknowledge that their quality standards were higher and that they had some customer support mechanism in place. I am utterly and totally disappointed in a company I otherwise respected -- Victorinox -- and from whom I have purchased products many times over the years.
I would warn anyone who buys one of these Swiss Army 1 gb flash drives to back everything up on it on a daily basis, and not to expect it to last. This product seems more gimmick than innovation.
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